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Delivery
Orders received before 4pm are dispatched that day. We
aim to have your order with you by the next day, but in
some cases, unexpected delays do occur for which we will
do everything in our power to avoid. International orders
are accepted within the Eurpean union only.
Privacy Statement
We take your privacy rights as a customer extremely seriously.
ANY personal information collected is used solely by us
and NO information is passed to third parties.
Your Security when ordering online
When you place orders we use a secure server. The secure
server software (SSL) encrypts all information you input
before it is sent to us. Furthermore, as required by the
UK Data Protection Legislation, we follow strict security
procedures in the storage and disclosure of information
which you have given us, to prevent unauthorised access.
Our security procedures mean that we may occasionally request
proof of identity before we are able to disclose sensitive
information to you.
Contrary to belief, Internet payments are an extremely
safe way of using your credit card especially when you consider
that handing over your card to a waiter in a restaurant
could be far more risky as you have no idea what happens
whilst the card is in their possesion. Also in many cases,
credit card companies will cover you should your card ever
be used fraudulently.
Our method for taking payments
All sensitive data such as credit card numbers is collected
on our secure server. Our server has been certified by Thawte
A Thawte certificate basically means that we are who we
say we are. In order for one to be isued, we must prove
that we are the owners of the business and reside where
we say we do. Having this certificate acts as a seal of
trust. We DO NOT store any credit card numbers on our servers.
Our payment gateway is supplied by bucks.net
who simply communicate with the card issuing bank to authorise
payments.
Returns Policy
You have the right to cancel your order within 7 days from
date of order.
Bespoke items cannot be returned unless the item is faulty.
You must notify us by email of your intention to cancel or
return unwanted goods (see below) Goods must be returned exactly
as they were received, as new and in saleable condition with
the correct packaging and totally undamaged. We cannot accept
returns after this 7 day period unless there is a genuine
fault with the item.
If you are missing an item, or it is damaged, please notify
us within 2 days of delivery and we will take care of things
for you. We cannot accept liability for missing products or
products that have arrived damaged after this period of time.
Unwanted goods dispatched directly from a manufacturer will
incur a re-stocking fee from 15% to 30%
Unwanted goods returned after the 7 day 'cooling off' period
and no more than 30 days from date of dispatch will incur
a 30% restocking fee.
To issue a return, please do the following:
Contact the returns department on sales@bcwofficeproducts.com
stating your order number
you will then be issued with a returns number which you must
mark clearly on your packaging that you send back.
We will refund you the original amount less any re-stocking
fee and less the original delivery charge.
You will be advised of the returns address on receipt of
your email confirming your intention to cancel.
Please ensure you return the goods by recorded delivery or
similar; we accept no responsibility for items that are lost
in the post. This does not affect your statutory rights.
Returns are to be sent to:
BCW Returns (Safety Signs)
Unit 4 • Darlington Close • Sandy • Beds • SG19 1RW
CHARGEBACKS
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Very occasionally somebody
will claim that theor purchase from us was fraudlent in
an attempt to obtain their goods for free. Please be aware
that we will follow and deal with these situations to
the full extent of the law and will in all cases contact
the police and serious fraud office. We will also submit
all details to the international chargeback abuse website.
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