Orders received before 12pm are dispatched that day. We aim to have your order with you by the next day, but in some cases, unexpected delays do occur for which we will do everything in our power to avoid. Bespoke and custom items will require 2-3 days production time. International orders are accepted but please contact us to determine final shipping charge.
We take your privacy rights as a customer extremely seriously. ANY personal information collected is used solely by us and NO information is passed to third parties.
Your Security when ordering online
When you place orders we use a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, as required by the UK Data Protection Legislation, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.
Contrary to belief, Internet payments are an extremely safe way of using your credit card especially when you consider that handing over your card to a waiter in a restaurant could be far more risky as you have no idea what happens whilst the card is in their possession.
Our method for taking payments
All sensitive data such as credit card numbers is collected on our secure server. Our server has been certified by Thawte A Thawte certificate basically means that we are who we say we are. In order for one to be issued, we must prove that we are the owners of the business and reside where we say we do. Having this certificate acts as a seal of trust. We DO NOT store any credit card numbers on our servers.
Our payment gateway is supplied by bucks.net who simply communicate with the card issuing bank to authorise payments.
You have the right to cancel your order within 7 days from date of order.
Bespoke items cannot be returned unless the item is faulty.
You must notify us by email of your intention to cancel or return unwanted goods (see below) Goods must be returned exactly as they were received, as new and in saleable condition with the correct packaging and totally undamaged. We cannot accept returns after this 7 day period unless there is a genuine fault with the item.
If you are missing an item, or it is damaged, please notify us within 2 days of delivery and we will take care of things for you. We cannot accept liability for missing products or products that have arrived damaged after this period of time.
Unwanted goods dispatched directly from a manufacturer will incur a re-stocking fee from 15% to 30%
Unwanted goods returned after the 7 day 'cooling off' period and no more than 30 days from date of dispatch will incur a 30% restocking fee.
To issue a return, please do the following:
Contact the returns department on firstname.lastname@example.org stating your order number
you will then be issued with a returns number which you must mark clearly on your packaging that you send back.
We will refund you the original amount less any re-stocking fee and less the original delivery charge.
You will be advised of the returns address on receipt of your email confirming your intention to cancel.
Please ensure you return the goods by recorded delivery or similar; we accept no responsibility for items that are lost or damaged in the post. This does not affect your statutory rights.
Returns are to be sent to:
BCW Returns (Safety Signs)
Unit 4 • Darlington Close • Sandy • Beds • SG19 1RW
|Very occasionally somebody will claim that theor purchase from us was fraudlent in an attempt to obtain their goods for free. Please be aware that we will follow and deal with these situations to the full extent of the law and will in all cases contact the police and serious fraud office. We will also submit all details to the international chargeback abuse website.|
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