Health and Safety Signs for Business

Store Policies

Delivery Orders received before 4pm are dispatched that day. We aim to have your order with you by the next day, but in some cases, unexpected delays do occur for which we will do everything in our power to avoid. International orders are accepted within the Eurpean union only. Privacy Statement We take your privacy rights as a customer extremely seriously. ANY personal information collected is used solely by us and NO information is passed to third parties. Your Security when ordering online When you place orders we use a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, as required by the UK Data Protection Legislation, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you. Contrary to belief, Internet payments are an extremely safe way of using your credit card especially when you consider that handing over your card to a waiter in a restaurant could be far more risky as you have no idea what happens whilst the card is in their possesion. Also in many cases, credit card companies will cover you should your card ever be used fraudulently. Our method for taking payments All sensitive data such as credit card numbers is collected on our secure server. Our server has been certified by Thawte A Thawte certificate basically means that we are who we say we are. In order for one to be isued, we must prove that we are the owners of the business and reside where we say we do. Having this certificate acts as a seal of trust. We DO NOT store any credit card numbers on our servers. Our payment gateway is supplied by bucks.net who simply communicate with the card issuing bank to authorise payments.   Returns Policy You have the right to cancel your order within 7 days from delivery. You must notify us by phone of your intention to cancel within 7 days from delivery. After notification we will issue you a returns notification number that you must quote on the paperwork when returning the goods. Goods must be returned exactly as they were received, as new and saleable with all the correct packaging undamaged. Goods must be returned to our Returns Department within 14 days from authorisation. We are unable to accept returns of un-wanted and non-faulty items after the 14 days. Goods returned in as new condition with all the correct packaging but with items missing will be refunded the full invoice price, less the cost of the missing items. Returns Procedure Please contact the returns department (01767 683742) or email warehouse@health-safety-signs.uk.com stating the reason for return. You will then be issued a returns number which must be quoted on the paperwork or package you send back to us. Delivery charges are at your expense. You will be refunded the full amount less the original delivery charge. Please make sure you have either a Certificate of posting (Free From any post office) or send the order back recorded delivery. We accept no responsibility for ltems lost in the post that have been returned to us. Returns are to be sent to: BCW Returns (Safety Signs) 24 Tyne Road • Middlefield Ind. Estate • Sunderland Road • Sandy • Beds • SG19 1SA

Order online with total security   Orders over £100.00 delivered FREE!